1. What is a custom-made leather bag?

A custom-made leather bag is a personalized bag crafted to your specific preferences and requirements. This includes choosing the type of leather, color, design features, size, and any special customizations.
2. How do I start the process of ordering a custom bag?

To start the process, you can contact us via our website or directly through email/phone. We’ll discuss your needs, preferences, and any specific requirements you have. You may also be invited to a design consultation if applicable.
3. What types of leather can I choose from?

We offer a range of high-quality leathers, including full-grain, top-grain, and suede. You can select from various finishes, textures, and colors. We’ll provide samples and guidance to help you make the best choice for your bag.
4. How long does it take to make a custom leather bag?

The production time varies depending on the complexity of the design and our current order volume. On average, it takes between 2 to 4 weeks from the final design approval to receive your custom bag.
5. Can I request a design that I found elsewhere?
Yes, you can provide us with a design reference or inspiration, and we’ll work with you to create a similar bag tailored to your specifications. If you have unique design ideas, we can help bring those to life as well.
6. What if I want to make changes after placing my order?

Once your order is confirmed and production has begun, changes may be limited. However, if you need adjustments, please get in touch with us as soon as possible, and we’ll do our best to accommodate reasonable requests before the bag is completed.
7. How much does a custom-made leather bag cost?

The cost of a custom-made leather bag depends on various factors, including the type of leather, size, complexity of design, and additional features. We provide a detailed quote based on your specifications before starting production.
8. What is the payment process?

We typically require a deposit to begin the design and production process. The remaining balance is due upon completion of the bag before it is shipped. We accept various payment methods, which will be discussed during your consultation.
9. Do you offer any guarantees or warranties?

Yes, we stand by the quality of our craftsmanship. If you encounter any issues with your bag, please get in touch with us, and we’ll work to resolve them promptly.
10. How should I care for my leather bag?

Proper care can extend the life of your leather bag. We recommend using a leather conditioner and cleaner suitable for the type of leather used. Avoid exposing the bag to excessive moisture and direct sunlight. For specific care instructions, please refer to our leather care guide provided with your bag.
11. Can I return or exchange a custom-made bag?

Custom-made items are typically non-returnable and non-exchangeable. Please review your design carefully before confirming your order to ensure it meets your expectations.
12. How do you handle shipping?
We offer secure shipping options to ensure your bag arrives safely. Shipping costs and delivery times will be provided during your order process. You will receive tracking information once your bag has been dispatched.